Call Center Executive


XXX

Mobile: +91 999******

Email: ****@hotmail.com

 

Career Summary

Highly accomplished, deeply driven, result oriented executive with 6+ years of experience in Call center industry.

 

Professional Expertise for call centre industry

-Business Marketing Research

-Online Surveys

-Strategic Planning

-Project Management

 

Skill sets

-Strong understanding and operating knowledge of MS Excel, MS PowerPoint.

-Excellent leadership and communication skills

– Customer focussed.

 

Key Responsibilities Handled:

-Handling all kinds of B2B and B2C projects for the APAC region.

-Mentoring and training new joinees and sending their performance updates to the management team on a

 monthly basis.

-Delegating roles & responsibilities to subordinates & ensuring timely & accurate delivery of the Final output  

  to the client.

-Acting as a first point of Interaction to the clients- ensuring customer satisfaction & supporting client in

 business strategic decisions.

-Handled a team of 25 Customer Care Officers in the Voice based process for Orange telecom.

-Performed all the roles & responsibilities of a Team manager including annual appraisals, call monitoring and

 feedback and conducting team meetings on a daily basis to discuss issues at hand and providing solutions at

 the same time.

-Effectively maintaining the TKS (Time Keeping System) for the entire Ops team for the Orange process.

-Participated in supporting a Quality team by rigorously maintaining & updating Binders of each individual

 which helped in assessing Individual’s performance as well as continuously improving the Quality aspect

 of the Business.

-Conducting training programs to improve productivity, skill level & performance of new & old subordinates.

-Handling sample deployment and revenue management for all projects in field. This also involves getting outside

 vendors on board (if required) on projects when the parent company falls short on sample etc.

-Handling & Managing online sampling surveys as per the Project & Client specifications.

 

Achievments

– Efficiently managed programs running at multiple locations.

– Chosen as “Best Manager” for 20XX by the team.

 

Employers

-KG pvt. Ltd as Sr. Project Manager from 20** till date

-PL energy India ltd. as project Manager from 20** to 20**

 

Education Qualification

-BA from G college with Y grades

-HSC from G college with Z grades

-SSC from L school with 67%

 

Personal Detaile

– DOB:

– Hobbies:

– Languages known:

– Address: