IT Support Resume






IT professional with 5 years of proven track record in providing and maintaining infrastructure and system solutions.                  Seeking a technology position with a dynamic organization to contribute acquired expertise in formulating and                            achieving tangible organizational objectives, maximize the company profit with my experience and unlimited learning                  materials which can help all departments to be the best.


Technical Skills

– Office Application: Word, Excel, Access, PowerPoint, Outlook, Publisher, Visio.

– Virtualization: VMware ESX Server, VMware VCenter Server administration.

– Helpdesk support, remote support (Dmware, Team Viewer), OS & application Installation, troubleshooting.

– Exchange Server, Active directory (windows Server 2003 & 2008) System Administration.

– Microsoft SQL Server administration.

– Open source Technology, IT Asset and Resources Management.

– Network Management System (Spiceworks), monitor and troubleshooting, technical support, Cisco Switches and                                 Routers Configuration.

– Microsoft Dynamics CRM installation, configuration, customization and administration.

– Graphic design capabilities using Photoshop, in-design, Illustrator, Fireworks.

– Web design and development capabilities using Adobe Flash, Dreamweaver, CSS and Expert in Joomla CMS.

– Leadership, team management, motivational skills, interpersonal & communication skills.

– Analytical skills, ability to work under pressure, decision making & problem solving skills.

– Strong technical aptitude, research and solve complex issues independently, fast learning.


Personal Qualities

– Ability to prioritise

– Ability to identify and solve the problem

– Calm under pressure

– Flexibility

– Good physical stamina


Professional Experience

June 20XX – present – IT Support Specialist – ABC Ltd.


Key Responsibilities:

– Monitor, Maintain and troubleshooting the company computers, Servers, Antivirus server, file server, system backup,                           archiving, disaster recovery and provides expert support when necessary.

– Builds and maintains the company network management system (Spiceworks) for network monitor and troubleshooting.

– Manage the company website (design, updates, search engine optimization, patches and Backup), webmail management.

– Manage the company’s IT infrastructure cost-effectively and provide support to the company to ensure smooth,                              uninterrupted, and reliable and secure IT operations with minimal interruption.

– Develop and implement policies and procedures for electronic data processing and computer systems development                            and operations.

– Plan and manage IT implementation in co-ordination with users, customers, principals, business partners and                  hardware/software vendors to ensure timely implementation with minimal disruption to the business.

– Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer                computer and telecommunications software, networks and information systems.

– Build and maintain vendor relationships and manages the purchase of hardware and software products.

– Ensure that company assets are maintained responsibly.

– Initiate and implement improvements in all areas of IT responsibility.

– Provide technical ýguidance to users; develop and write application guides for users.


March 20XX – February 20XX : IT Support and System Administrator- XYZ Ltd.

Key Responsibilities:

– Provided technical support to high-end servers, desktops, laptops, printers, photocopier and IP telephone system                                as well as for planning, deployment and Troubleshot using network management and monitor tool (DameWare and                    Spiceworks software).

– Installed, configured, monitored and troubleshot windows server (Active Directory, DNS, DHCP and security & group                    policy), Exchange server, FTP server, File Server and KASPERSKY antivirus Server.

– Helpdesk Technical support for 120 employee (remotely and site visit) using ticketing system through SharePoint                               portal Server and phone calls.

– Installed, configured, monitored Symantec Backup Exec Server. Data recovery and system restore.

– Monitor daily updates and System Event Error for the Servers and Employees Desktop PCs and solve it.

– Managed and developed application support for Microsoft Dynamic CRM server. Analyzed requirements of existing                        systems to evaluate effectiveness, improved existing business systems by installing and configuring SQL Server                                    and ensured regular backups & recoveries are performed.

– Manage the company website, tested and updated the website with flash animation, graphics, press releases and                          news as well as performed search engine optimization.

– Mapped the IT landscape, charted the future course by exploring technology solutions & implemented IT solutions                          that are precisely targeted to meet business requirements.

– Provide technical ýguidance to users; develop and write application guides for users.



– ITIL Foundation V3

-Microsoft Certified MCTS: Windows Server 2008 Active Directory Configuration.

-CCNA (Cisco Certified Network Associate).

-Microsoft Certified MCTS: SharePoint Server 2007 Configuration.

-Microsoft Certified MCTS: SQL Server 2008 Implementation and Maintenance.

-Microsoft Certified Technology Specialist MCTS: Web Developer.

-CTP Certified (Computer Training Professional).

-ICDL Certified.

-Macromedia Flash Developer Certified Professional.

-IT Graphics & Multimedia professional.



– 2001 Bachelor of Science.


Personal Information

Date Of Birth:

Languages Known: