Retail Sales Resume


Bharat XXXX
Contact: XXXXX
Mail Id: XXXXXXX@gmail.com

Objective

Seeking challenging assignments in Customer Service /Store Operations / Retail Sales 

Executive summary: A competent professional with over 5 years of experience in the areas of Customer Service Business Development, Retail/Telecom—Stores Operations, Sales & Marketing, and 

Team Management. Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with product and service norms. 
An effective communicator with excellent relationship building and interpersonal skills.

Work Experience

Company Name: XXXXXX

Designation: Retail Executive

Job Summary:

-Handling all aspects relating to Operations and turning the units as Profit Centre.
-Taking care of standards, operations, revenue, costs and P & L statements.
-Looking after quality of service being provided to customer.
-Handling shop-floor interaction with customers for effective resolution of grievances and obtaining feedback on the same.
-Interfacing with Stores Department for ensuring adequate stock & placing timely orders.
– Ensuring effective control on stock losses and implementing effective stock audits.

Company Name: XXXXXX

Designation: Relationship officer

Job Summary:

-Planning and scheduling individual / team assignments to achieve preset goals within the time, quality & cost parameters. 
-Formulating short term strategic plans to enhance operations, profitability & revenue targets..
-Maximizing customer satisfaction matrices by providing pre & post sale assistance and achieving delivery & quality norms.
-Providing consistent & exceptional standards of customer service and achieving customer satisfaction.
-Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.
-Conducting meetings for setting up sales objectives and designing or streamlining processes to ensure smooth functioning of sales operations. 
-Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst the team. 

Achievements

-Topper of the sales parameter for the month XXXX, XXXX and XXXX.

Qualifications

-Commerce graduate from XXXX College in year XXXX with XX %.
-Senior secondary from XXXX School in year XXXX with XX %.
-High school from XXXX School in year XXXX with XX %.

Computer skills

Basic knowledge in Computer (Ms-Office, Ms-Excel, Ms-Power Point, Ms-Font Page, Internet)

Hobbies

Listening music, watching movies, chatting in internet 

Personal details

Date of birth: XX-XX-XXXX
Languages known: English, Hindi and XXXX
Address: XXXXXXX

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