Process Associate – Hardhan Global Inc

  • Project ID:

    29802
  • Category:

    ,
  • Position Type:

    Full-time
  • Position Available From:

    January 1, 1970
  • Salary Type:

    Fixed Salary (monthly)
  • Budget/Salary:

    Negotiable
  • Location:

    Teynampet, Chennai, Tamil Nadu, India

Job Description


RESPONSIBILITIES:
 Making Outbound Calls to prospects in USA / UK / Canada
 Generating sales leads that develop into new customers
 Identifying and assessing customers’ needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and interactive
communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet Individual / Team targets and call handling quotas
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow
up to ensure resolution Keep records of customer interactions, process customer accounts and file
documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers

Requirements:
 Excellent command over written and spoken English with fluency (NO EXCEPTIONS)
 Problem solving and analytical skills
 Communication and interpersonal skills
 Ability to work in high pressure environment
 Self motivated, Self disciplined
 International Call Center experience is required; it will be an added plus
 Flexibility to work in Night Shifts.
 Proven Outbound Calling experience or experience in Sales Process
 Track record of over-achieving quota
 Strong phone contact handling skills and active listening
 Familiarity with CRM systems and practices
 Customer orientation and ability to adapt/respond to different types of characters
 Ability to multi-task, prioritize, and manage time effectively.

 

Location

21 hour(s), 18 minute(s), 47 second(s) left


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